Your customer service is just excellent!
This is my second Kia purchase; I have always found that all your staff are extremely friendly and helpful. Serge was a pleasure to deal with.
I would like to mention Ben (Service) first of all; when I was booking in my Sportage for an MOT, he asked if I was still enjoying my car. I said that I was but I was looking to get something smaller - that still had a high sitting position. Ben recommended the Venga. Well done Ben - good choice.
Whilst having my MOT carried out, I met with Serge and talked through changing my car. He very efficiently dealt with valuing my existing car and setting out the costs of replacing it with a Venga. I did not need to test drive a Venga as I am familiar with the Kia cars. The deal was done in a very short space of time but I did not feel "rushed" at any time. Well done Serge.
Just had my Kia serviced at West End Garage.
Their staff are all polite , friendly & efficient.
All the information provided was very clear.
I will definitely be back for my service again next year.
" Just had my Kia's 3rd service. Why wouldn't I recommend, service prompt, courteous and professional team -
Steve in Service Department - fantastic team member - you should be proud of him; he gave an extremely polished, professional yet friendly front to Kia West End."
Subject: Kia Sportage - Feedback for Excellent Customer
To the Sales Manager, Andy Simpson
I am writing this email to provide
feedback for excellent customer service we received from
your Sales Executive Chris Gregg. He was fantastic throughout the whole process
and now we are enjoying nice smooth drives with the new car.
Chris demonstrated open and honest communication skills.
He explained and answered our questions which made it easier for us to make
informed decisions. Most importantly, he treated us fairly in a non-judgemental
The drive away fuel gesture was a surprise too. Thank
Lastly, we are extremely grateful to Chris for all his
help. Many thanks to you too for stepping in when Chris was off-sick.
All the staff are very well presented.
We felt completely at ease.
Serge was particularly helpful.
We are very happy - many thanks.
I have been purchasing my cars from West End Garage for about 20 years and have always been made very welcome on every occasion.
The sales team are exemplary and professional in the entire purchasing experience giving valuable and helpful advice.
The customer services and experience at West End Garage are always excellent and I would not consider going to any other dealership.
As previously stated the entire sales team are so helpful, friendly, professional and give appropriate advice without undue pressure on the buyer. I always feel comfortable knowing that I can visit the showroom to enquire about the vehicles and will make the right decision without regrets, in due course.
I am always welcomed warmly and remembered by each member of the team from the manager to the newest member of staff ........
I congratulate the entire workforce!!
Chris Gregg looked after me, put up with a number of visits and answered all my questions. My husband was also impressed and he now is awaiting delivery of a Kia Sportage!
Chris was very helpful discussing all the options available. Andy the sales manager also helped me when Chris was off.
It was important that I felt a valued customer. We were able to have a laugh and no matter how "dumb" my questions were I was never made to feel an idiot! Or that I was wasting time.
All round good experience.
I would recommend West End Garage unreservedly.
I will definitely be back.
Service advisor was really friendly and informative.
Great service from a Great garage.
I have recently purchased a new car from you and would like to Thank You for the excellent service I received from Serge.
Over the years I have had many new cars and have never received such good service and attention to the level provided by Yourselves.