I found all the staff at the West End dealership to be friendly, helpful and they put me at ease. This is the first time I have purchased a new car and felt quite nervous at making such a big decision. Marcus explained all the options available to me but didn't put me under any pressure to make a purchase. I have been to other dealerships (not Kia) and have left because the sales staff made me feel uncomfortable and tried to put pressure on me to make a purchase.
I came into the dealership with my 12 year old son and Marcus made us feel very comfortable and chattted to us both with humour and respect. He was very proffesional and explained everything clearly and answered all of our questions.
From the moment we first walked into the West End Garage we were impressed with the courteous and helpful way we were treated.
It was so nice to be able to have a good look around and have all our questions answered by someone who obviously has a very good knowledge of Kia cars without feeling we were being pressurised into making an instant decision, unlike our experience in some other garages, but allowing us time to decide exactly which car we wanted.
I just wanted to drop you a note to say a huge thank you
for making it possible for me to change my Sorento to the new model. I really
liked my original KX3 and you guys at Westend make the brand even more special
by the great service you give - you make us feel like friends.
BUT, I LOVE my new model Sorento. It really is in a much
higher class than the old model. My trip to Leeds this week was a joy (if
that's possible). The car is amazing - the drive, the comfort, the sound system
and all the additional features make it a real step up!
All praise to Kia for this new design Sorento, and full
praise to you and the Westend Team for making it possible for me to drive it
away last week!!!
To Andy, Thank you very much for all your help. Cyril and Sue Smith
Everyone excelled at their job - but they always do at West End Garage !
I have been using them for years - I trust them completely.
- Just collected my new car.
I very much recommend WEST END GARAGE KIA.
I found Alex was very attentive, patient & informative.
Jason my sales executive was brilliant, he gave me enough information to make an informed decision without overwhelming me & was very warm and welcoming. I was very happy with the service I received & he made it a really easy process.
Really very good service. Chris was really friendly and explained everything fully and where he did not know things himself he would get assistance off of other members and they were really friendly too.
All in all very good service and Chris was very helpful . Brilliant All Round Service !
This being my first dealership experience 10/10.
I would just like to thank you for your kindness and immense patience in giving me such a thorough introduction to my new Kia last week.
You were very knowledgeable about the car, and took so much time and trouble instructing me in all the workings of it that I felt very confident driving off in it.
You gave such excellent customer service in dealing with this sale.
With many thanks
Sorry to miss you when we collected our car on Friday.
I would like to let you know personally that we very much appreciate your intervention and generosity in the preparation of our new car.
We went shopping for a small hatchback to replace a Honda Jazz that had been a family friend for 9 years. Toyota Yaris and the Kia Rio were the few remaining models after a process of elimination, so we bought the Venga…because it would be better for the dog!
Alex was very professional and efficient. He looked after us very well, there was no pressure and no hesitation in letting us look at several cars on your forecourt to compare. Although Alex wouldn’t budge on the price I was after! Andy also held firm, The Venga ticked all the boxes, so we bought it.
With your extras, the new front tyres, full tank of fuel and the boot mat, you made a very nice car exceptional. Lady wife has been playing with the car over the weekend and she loves it. Bigger than intended, but great. The car is prepared to such a high standard it feels as if it’s new, Thank-you and your team for their excellent work.
Alex gave a great hand over, and went through all the gadgets.
Feel free to edit this note as you require, as I am happy for you to put my comments on your website. I have watched your garage grow over the years, I have met many of you staff on different occasions, and they always instil in me friendliness, professionalism and confidence which I have found often lacking in car dealerships.
Thanks again for a great car and a great package.