The Simplicity and ease of dealing with them - have already recommended them on to someone already. As a woman shopping and looking at all different cars and brands I was put at ease immediately and throughout. I had done my research and they answered all my questions. I appreciated the time they took to make it easy, affordable and not too much to-ing and throwing back and forth.
I had already made an appt in the afternoon to test drive but my mobile was playing up so I couldn't listen to their voice message confirming the time. I popped in far earlier in the day on the off chance and to confirm the time and they quite happily squeezed me in there and then and kept the appointment I originally made to come back with more questions and my husband.
Will and Chris were exceptional and down to earth. They were very friendly to deal with and allowed me to keep an eye on the screen at the England rugby score in the showroom whilst dealing with all my questions! So I never felt they were pushing me for a sale at all.
Everything Kia/ James did was extremely helpful and thoughtful. James was extremely helpful without being pushy, always ready to answer my next question (without making me feel I should not have asked such) Pleasant and helpful throughout.
James, Jenna and Ellie they all were very good helpful/knowledgeable (extremely ) and very thoughtful every step of the way.
I would absolutely recommend Kia west end, their customer service is excellent, there's never any pressure to buy and you can trust they are getting you the best deal and help you work out what is right for you.
I have been with Kia West end for the last 6 years, every time my husband and I go there all the sales staff always remember us and are very friendly.
You never feel under any pressure when purchasing a car from them and they bend over backwards to help over the last few years we have dealt with Chris and James and if they are ever unavailable Will the manger is always on hand to help as well which makes the whole process much easier.
James Meadley & Will Storer were absolutely brilliant in help us sort out finding the right car and helping sort our finance out. They kept us communication with us and also checked in with us after we picked up the car.
From start to finish you are dealing with dedicated professionals.
I went to a few dealerships before I selected Kia West End Garage to purchase my new car. Best decision I made.
A complete new experience. Initially we dealt with Shelly up to the purchase of car and she was honest from the start and made us feel at ease. Then Jason took over for the completion and handover of our car and his approach to keeping us informed was fantastic and how he dealt with the paperwork. Then we had Jenna (Kia Genius) showing us how to use the cars features when we collected the car which was a bonus.
In general all interaction with the staff has been of a high standard and the team needs to be recommended for their professional approach to customer services as well as the 3 individuals listed.
Nothing too much trouble for the team, extremely helpful. Great communication by sales team , no problem with time to explain all options regarding purchase.
Very courteous and a seamless experience.
James Meadley
Dealt with him from day one and from start to finish he was very attentive to our needs
The staff are wonderful I honestly can not fault a thing ?? - James Meadley and Will Storer. These are the guys who dealt with myself.
I honestly can not fault a single thing, from beginning to collection, this is my second kia and apart from the car I love so much, my mind was also helped to decide because of the kia staff being so kind and welcoming.
Thank You very much West End Garage, 10 out of 10.
West End Garage - We have been using their services since we moved from London about 15 years ago.
Excellent advice prior to buying and very helpful when collecting and driving off in the car, would recommend all the sales staff including Andy & Chris.
The services offered with the new Kia Sportage with West End was outstanding and would recommend to friends and family.
West End Garage was very responsive to all questions and provide a good trade in with our Vauxhall Astra and additional monies towards the new Kia Sportage which is under contract.
Chris Gregg.
Extremely courteous, extremely helpful, nothing was too much trouble.
Chris was extremely helpful, and very patient. Nothing was too much trouble, he took time to ensure that all aspects of the different models were fully explained to me and was happy to answer any questions. Previously a Ford owner I purchased my first Kia from him three years ago and he was excellent.
When I decided to change my Kia for a newer model he was of course the sales executive I approached knowing that I would receive the same exemplary service.
I already have recommended two of my friends now also own Kia cars.
Good team, helpful and made it a very simple transaction for us.
Kia genius Jenna was brilliant and James was a great sales guy.