Open and honest approach from Shelley!

To Shelley,

Just a quick thank you for your help in making our recent car buying experience an enjoyable one.

we're sure you will go far in your new career. Thank you for your open and honest approach and for the laughs.

Kind regards

Sarah & Andy Ellis

P.S- Thank you for the flowers, they are lovely.

Andy & Sarah Ellis - Thank you card from Rio purchase! - 03/10/2018

Excellent Dealership - Friendly Staff

Car collected and returned, all work completed. As well as service and mot the car was cleaned inside and out to a high standard.

Both myself and my husband have KIA cars and return to the excellent dealership for all work and replacement.

We continue to be very happy with all the staff and the friendly way they are.

100% Recommended

Mrs J Harrison - Service Feedback - 01/10/2018

Guiding sales process & support

Just a line to say thank you to all the staff at Kia not only guiding me through the sales process, but support when the car was vandalised a week after its purchase.

Im finding the automatic element good but all the bells and whistles are still a mystery!!

Eileen Smith


Eileen Smith - Thank you card from Venga purchase! - 30/09/2018


The service I received from the first phone call to having my car dropped back to me was very professional.

I was booked in within a few days. Kept up to date with regular update calls & there was nothing to fault.



'James made us feel very supported'

James at West End Garage made us feel very supported in making decisions about the car, when and how we could take delivery amid complex holiday arrangements. He was patient with our multiple questions and did not press us unduly, rather he facilitated our decision making by providing lots of info on request.

He is a charming gentleman.

Pamela Denicolo - Camberley, Surrey - 28/09/2018

" 10/10 is not a high enough score ! "

Team at West End are always highly professional,  friendly and welcoming 10/10  is not a high enough score!

Everything about them is spot on.

Team member who provided a great experience (Service) ? -  The whole team are brilliant.

Mr L. Pickett - Kia Feedback - Surrey - 10/09/2018

You Really Were A Great Help

Dear Matt

Thanks so much!!!

Thank you very much for all of your help, explaining everything very nicely and not being pushy.

You really were a great help, so thank you again.

Mark, Mandy and Matt

Mark & Mandy Gee - Thank You Card, Woking, Surrey - 02/09/2018

Thank you :-)

To Matt,

Thanks very much for all you have done.

It's very much appreciated.


Allan & Diana Carpenter

Allan & Diana Carpenter - Thank You Card, Knaphill, Woking, Surrey - 02/09/2018

Thank You So Very Much

Dear Shelley

Thank you so very much for all of your assistance and patience with helping me find the perfect car.

We had our first outing to Derbyshire this weekend , and both girlfriend and dog loved the car as much as I do.

I wish you all the best with your future- you're a fine Sales Associate.

Thanks again


Lieutenant J. Ardley - Letter - Pirbright, Surrey - 31/08/2018


My car failed it’s MOT due to the daylight running lights and I needed 2 complete front lights. West End agreed to complete the work under my 7 Year Warranty and replaced them within 24 hours.

They were fantastic! I have been telling everyone how amazing they were and what a great service I received.

Friendly, helpful and efficient. Always make me welcome although the visit is usually once a year.

100% Recommended.

Glenys Ellis - KIA Feedback - 30/08/2018


To Will & Dan

Just a note to say, Thank you so much for lookingafter me so well RE: My NEW car!!

You have been so helpful in all Respects!!

Thanks again x

Georgina - Ripley, Surrey - 26/08/2018

Relaxed and Professional

Dear Will,


For being such an awesome Sales Manager!

We really appreciate your relaxed & professional manner.

Sophie & James :)

Love the Car !

Sophie & James - Glastonbury - 26/08/2018

Service with a capital 'S'


We would both like to thank you for making our purchase of the new car a pleasure.

It was a pleasure to deal with such a professional team and as for delivering in the snow on the 1st of March service with a capital 'S'

We both love the car, not yet mastered all the tech!

Thanks again,

David & Christine Gilbert

David and Christine Gilbert - Finchampstead - 26/08/2018

Outstanding - Nothing was to much trouble.

Everything was smooth and service was outstanding.

Nothing was to much trouble.


A Munro - Kia feedback on Sportage - 23/08/2018


A special thank you to Robert - we were not easy customers!!!

A huge thank you to Kia, West End Garage for all the help and understanding when we came to buy a new car.

With all the "I wants", you gave us exactly what we wanted. Thank you.

David and Karen Field - Ashford, Middlesex - 21/08/2018


" Excellent Service with a relaxed confident atmosphere. Polite & courteous through out.

Matthew Gratton dealt with us & gave us professional & confident service. He is a credit to West End Garage. "


Great Service !

Great Service !

LEE PHILLIPS - Kia Feedback - 06/06/2018

All Really Nice & Helpful & Put Me at Ease

James and the guys at West End Garage were all really nice and helpful and put me at my ease the minute I walked in.

This was my first time buying a new car and I was very nervous but James was really nice and very helpful explaining all of my options and helping me to find the right car within my budget.

James Meadley was the sales person I saw, he was very helpful -  he knew I was nervous and put me at my ease straight away, he explained all of my options answered all of my questions and made the whole process calm and easy,

I would and have recommended James and the garage to anyone who has asked where I bought the car.

100 % Recommended

Betty Wright - Sandhurst , Berkshire - 29/05/2018

Everyone in the dealership is kind, helpful and polite

I was very pleased with the service I received from start to finish. I found the staff to be very polite.

Everyone in the dealership is kind, helpful and polite.

Anonymous - Service Feed back from KIA HQ - 29/05/2018

Co-operative & Supportive

In the 6 years of owning a Kia Ceed SW West End Garage have been co-operative and supportive when work has been due to needed to be done.

Thanks to Matt Gratton who kept us informed all the way through the 6 weeks from ordering to taking delivery of our new car.
Matt from my initial enquiry and looking at the Kia Stonic in the showroom whilst waiting for the service department to MOT and service my C'eed.
10 out of 10.

David Holland - Kia Feedback - 18/05/2018