WHAT OUR CUSTOMERS SAY

'Excellent Customer Service'

Excellent Customer Service from James Meadley at West End Kia

Jonathan Leo - Email Of Thanks - 09/12/2019

'The personnel were very professional and friendly and knew their product well'

The personnel were very professional and friendly and knew their product well, All the information and advice we were given was spot on . We did not experience any problems during the whole process.

We were more than satisfied with Jason who was prepared to spend as much tIme as needed to ensure we were happy with the car we were buying

Phillip Lacy - Email Of Thanks - 05/12/2019

'From start to finish I found all the team very helpful'

From start to finish I found all the team very helpful, they were extremely friendly and very professional. I did not feel pressured at any time and I was guided through the procedure with ease.

Thank you to all the team.

I would like to mention Nigel Taylor who gave me a fantastic experience. From start to finish Nigel guided me through all the relevant paper work carefully explaining all the details so I would understand as this was my first time buying a new car.

So a big thank you Nigel.

Kathleen Grant - Email Of Thanks - 04/12/2019

'I wouldn’t go anywhere else'

Friendly and helpful staff.     Lovely show room environment. No pushy sales.

Made buying my car a lovely experience.        The service staff are the same.

Chris and also the Sales Manager & All of the staff are always friendly.

It’s a nice ‘family’ atmosphere both in sales and service. I wouldn’t go anywhere else.

Samantha Pangborn - Email Of Thanks - 03/12/2019

'They are 100% the best place I've ever bought cars from'

They are 100% the best place I've ever bought cars from.

Everything within the dealership was relaxing from all sides, The Salesman Chris was exceptional from start to finish!       Nothing was too much. Ive seen Chris in the dealership for many years and West End Garage have done well to keep hold of a great asset in him.

I hope to see many more years of him and hopefully purchase more in the future.

Dont change West End Garage and dont lose Chris.         Many thanks all again!

Michael Taylor - Email Of Thanks - 28/11/2019

'Great service by Chris Gregg once again'

Great service by Chris Gregg once again. such a lovely salesman and my 3rd time dealing with him.

Donna Dunlop - Email Of Thanks - 26/11/2019

'Even my dad was impressed with the service and that's saying something!!!'

Jason was great, I have a mobility car he gave us all the information we needed regarding how it worked and I part exchanged with my previous kia gave me a good and fair price for that.
Even my dad was impressed with the service and that's saying something!!!

Diane Findlay - Email Of Thanks - 25/11/2019

'James meadley did an excellent job helping me select the right car for me'

James meadley did an excellent job helping me select the right car for me. Also communicated all the key attributes.

Christopher Gower - Email Of Thanks - 19/11/2019

'What a fantastic choice we made both from the dealership to the vehicle we purchase'

Jason Wood sales executive from the initial contact relating to the purchase of an ex demo vehicle he listened to our requirements and put forward a very compelling case to purchase new. What a fantastic choice we made both from the dealership to the vehicle we purchased.

Maria Pond - Email Of Thanks - 15/11/2019

'The simplicity and ease of dealing with West End- have already recommended them on to someone'

The Simplicity and ease of dealing with them all at West End Garage Kia  - have already recommended them on to someone already.

As a woman shopping and looking at all different cars and brands I was put at ease immediately and throughout. I had done my research and they answered all my questions. I appreciated the time they took to make it easy, affordable and not too much to-ing and frowing back and forth.

I had already made an appointment in the afternoon to test drive but my mobile was playing up so I couldn't listen to their voice message confirming the time. I popped in far earlier in the day on the off chance and to confirm the time and they quite happily squeezed me in there and then and also kept the appointment I originally made to come back with more questions and my husband.

Will and Chris were exceptional and down to earth. They were very friendly to deal with and allowed me to keep an eye on the screen at the England rugby score in the showroom whilst dealing with all my questions!  So I never felt they were pushing me for a sale at all.

Yvette Laister - Email Of Thanks - 12/11/2019

'James, Jenna and Ellie they all were very good, helpful/knowledgeable'

I recommend everything at West End - Kia. James did was extremely helpful and thoughtful. James was extremely helpful without being pushy, always ready to answer my next question (without making me feel I should not have asked such) Pleasant and helpful throughout.

James, Jenna and Ellie they all were very good helpful/knowledgeable (extremely ) and very thoughtful every step of the way.

Eileen Bowler - Email Of Thanks - 11/11/2019

'I would absolutely recommend West End Kia, their customer service is excellent'

I would absolutely recommend West End Garage, their customer service is excellent, there's never any pressure to buy and you can trust they are getting you the best deal and help you work out what is right for you.

I have been with Kia West End for the last 6 years, every time my husband and I go there all the sales staff always remember us and are very friendly.

You never feel under any pressure when purchasing a car from them and they bend over backwards to help. Over the last few years we have dealt with Chris and James and if they are ever unavailable Will the manger is always on hand to help as well, which makes the whole process much easier.

James Meadley & Will Storer were absolutely brilliant in helping us sort out finding the right car and helping sort out our finance. They kept in communication with us and also checked in with us after we picked up the car.

Jessica Harmes - Email Of Thanks - 07/11/2019

'I selected Kia- West End Garage to purchase my new car. Best decision I made'

From start to finish you are dealing with dedicated professionals.

I went to a few dealerships before I selected Kia West End Garage to purchase my new car. Best decision I made.

A complete new experience. Initially we dealt with Shelly up to the purchase of car and she was honest from the start and made us feel at ease. Then Jason took over for the completion and handover of our car and his approach to keeping us informed was fantastic and how he dealt with the paperwork. Then we had Jenna (Kia Genius) showing us how to use the cars features when we collected the car which was a bonus.

In general all interaction with the staff has been of a high standard and the team needs to be recommended for their professional approach to customer services as well as the 3 individuals listed.

Ray Billing - Email Of Thanks - 05/11/2019

'Nothing too much trouble for the team, extremely helpful'

Nothing too much trouble for the team, extremely helpful. Great communication by sales team , no problem with time to explain all options regarding purchase.
Very courteous and a seamless experience.

James Meadley
Dealt with him from day one and from start to finish he was very attentive to our needs

Robert Potter - Email Of Thanks - 01/11/2019

'Thank you very much West End Garage, 10 out of 10'

The staff are wonderful I honestly can not fault a thing ?? -  James Meadley and Will Storer. These are the guys who dealt with myself.

I honestly can not fault a single thing, from beginning to collection, this is my second kia and apart from the car I love so much,  my mind was also helped to decide because of the kia staff being so kind and welcoming.

Thank You very much West End Garage, 10 out of 10.

Lisa Muncey - Email Of Thanks - 30/10/2019

'We have been using their services since we moved from London about 15 years ago'

West End Garage - We have been using their services since we moved from London about 15 years ago. 

Excellent advice prior to buying and very helpful when collecting and driving off in the car, would recommend all the sales staff including Andy & Chris.

Anne Buxton - Email Of Thanks - 30/10/2019

'West End was outstanding and would recommend to friends and family'

The services offered with the new Kia Sportage with West End was outstanding and would recommend to friends and family.

West End Garage was very responsive to all questions and provide a good trade in with our Vauxhall Astra and additional monies towards the new Kia Sportage which is under contract.

David Scott - Email Of Thanks - 21/10/2019

'Extremely courteous, extremely helpful, nothing was too much trouble'

Chris Gregg.

Extremely courteous, extremely helpful, nothing was too much trouble.

Chris was extremely helpful, and very patient. Nothing was too much trouble, he took time to ensure that all aspects of the different models were fully explained to me and was happy to answer any questions. Previously a Ford owner I purchased my first Kia from him three years ago and he was excellent.

When I decided to change my Kia for a newer model he was of course the sales executive I approached knowing that I would receive the same exemplary service.

I already have recommended two of my friends now also own Kia cars.

Maureen Austin - Email Of Thanks - 21/10/2019

'Good team, helpful and made it a very simple transaction for us'

Good team, helpful and made it a very simple transaction for us.

Kia genius Jenna was brilliant and James was a great sales guy.

Cara Newing - Email Of Thanks - 17/10/2019

'Great customer service'

Great customer service, James our salesman has been very helpful and professional and I am looking forward to taking delivery of the new Sportage.

Paul Dunn - Email Of Thanks - 16/10/2019