No Hard Sell- Awesome Customer Service


I picked up my new car (new to me) today.  I just wanted to pass on my thanks to Chris Gregg. I have owned Fiestas since I was 17 yrs old.  Unfortunately I am no longer 17 yrs old but I do have some car buying experience. 

I was taken to the Kia garage by my long suffering husband who wanted me to look at a different car when my 10 yr old fiesta was due for replacement.  Chris showed me a kia rio 3 and took me for a test drive.  I was impressed with his customer service which exceeded that provided by the Ford dealer by a country mile.  I did not get any hard sell which would have sent me running for the hills.  Proper customer service and a passion to do the right thing moved me from Ford to Kia.

Your customer service was awesome and I bought the kia rio.  Maybe it helped that it is my favourite colour but I am not that transparent. Your customer service won the day and I am now the  proud owner of a Rio.

Can you please ensure my thanks are passed onto Chris and that he is given the credit for moving a die hard Fiesta owner to Kia.

Charlotte Parker - Bracknell, Berkshire - 22/03/2018

'Congratulations to your magnificient Team'

Dear Damian

If my second Venga is as good as my first then it is congratulations to you and your magnificient team.

- Thank You -

May your success continue !


Alan Bell

Alan Bell - Thank You Card - 09/03/2018


To The Manager:

Dear Sir,

RE: Kia Picanto. (Reg RX64 PYG)

We bought the above car from your garage on 18/02/2018. The young salesman, Matthew Gratton, who dealt with us, was Charming, Polite and very efficient.

At no time did we feel we were under pressure to buy the above car.

We were recommended to go to your garage, we are very pleased that we did so.

Yours Sincerely,

Tony & Patricia Poulter

Tony and Patricia Poulter - Twickenham - 28/02/2018

"Absolutely wonderful sales experience from James"


Lisa Munsey - New Motability Customer - 25/02/2018

'Great Car - Everything explained simply & in a straightforward manner'

Great car and sales personnel

Chris Gregg has provided great knowledge and is easy going. You don’t feel pressured in anyway and everything is explained simply and in a straightforward manner.

Jennifer Carr - New Customer - 22/02/2018

"Couldn't have asked for more "

West End Garage give great customer service. This is my 3rd purchase. My new Stonic is really great to drive and in my opinion great value for money too!

Friendly helpful staff. They explained detail of every stage of the process. Very high standard of customer service.

Jakub, did a very good job for me. I understand he was new to the team it didn't show. He did his best to make sure I had the right deal and that everything about the purchase and exchange process ran smoothly.

Couldn't have asked for more.

Mr A. Ellis - Staines, Middlesex - Kia Feedback - 13/02/2018


Dear Will,

Just to say Thank You for the way we were dealt with buying our new car.

Nothing was too much trouble.

We are very pleased with the car. Once again, thank you to you and the staff at the garage and showroom.  

All the Best

Carole and Dave Franklin

Mr and Mrs Franklin - CARD - Ascot, Berks - 08/02/2018

" Free Wifi was a bonus - Thank You "

Efficient, friendly & kept me informed of how the MOT test was progressing as I waited.

The free Wi Fi was a bonus.  Thank you.

R. Asif - MOT Test While You Wait - 06/02/2018

- the help is wonderful & I could not ask for more

I have been at West End Garage now for a number of years and never once have I had reason to complain, just the reverse, I have always been completely satisfied, with both the service and the attitude of the personnel.

I could nor would I recommend any one in particular, they are all of the same mould, I am disabled, the help that I get is wonderful, and could not ask for more.

Keep it up.

Colin Sargeant

Colin Sargeant - Lower Earley , Berks - 06/02/2018

" My Dad & I LOVE Kia Cars "

" I recommended West End Garage to my Friends & Family & I know my dad & I love Kia cars & the Service you provide is excellent.

We will be back to you when the next service is due. "

Anita Sharma - Addlestone , Surrey - Email - 31/01/2018

"- Only ever had had great service from you guys!"

Aftersales Manager  

West End Garage

Hi Paul

I love my car and I love my dealership.  I have only ever had great service from you guys.

It was convenient on a Saturday, the service was prompt and and a very dirty car came back clean.

Thanks for all you guys do,


M. Bow

Mrs M. Bow - Knaphill , Surrey - Email - 30/01/2018

" First Class ! "

West End Garage Kia - First Class !

Albert (New Customer) - Bracknell, Berkshire - REEVOO - 29/01/2018


I was very happy with the helpful staff & the workmanship of having my car serviced.

No problems with the whole experience & would recommend my friends to have their vehicle serviced & MOT'D by yourselves.

10 / 10

MR A. KONCZAK - SERVICE FEEDBACK -15/1/2018 - 23/01/2018

'efficiency,courtesy and kindness'

I would recommend West End Garage Kia because I was dealt with efficiency and with courtesy and kindness.


Mr R. Buchanan - Kia Feedback - 11/01/2018

Thank You

Dear Paul

Thank you for your email.  I would like to say how pleased I am with the service you provide. Your team are very courteous and professional and I always come away from the garage thinking how nice it must be to work there.  Everything always looks so organised and tidy.

Thank you very much.

Mrs Sharon Elliott

Sent from my iPad

Mrs S Elliott - Email from Bisley , Surrey - 10/01/2018

100% - NO HASSLE

100 % Service was No Hassle, Polite Staff who kept me informed all the way through.

Gaynor Thorne - Kia Feedback - Berkshire - 31/12/2017

Thank You for the superb service yet again

Subject: Happy Christmas - for attn. of Andrew MacDonald

Hi Andrew

Thank you for looking at the issue of the front parking sensors last week. Still seems an odd system to me, but guess we’ll just have to live with it!!

However, we both wanted to say “thank you” to you and the sales team for the superb service we have received yet again from West End Garage. It makes it a pleasure to buy a new car from you.

We hope you and your team have a very happy Christmas and a peaceful New Year.

Thanks again.


Sue and Alan Burchett

Mr & Mrs Burchett - Email - 20/12/2017

'I'm Very Happy With The Overall Service Provided"

Service reception staff are courteous, friendly and efficient.

My car was fully serviced and cleaned in the timeframe specified, which included 2 Kia recall items being attended to while in for routine annual service.

I'm very happy with the overall level of service provided, as I always have been with West End Garage.

MR T. LAYCOCK - Camberley , Surrey - 19/12/2017


To Whom it may concern,

The week before last I had taken two days off in order to buy a second hand suv to accommodate my growing family. I had already visited other dealerships and test drove numerous makes and models of car and had encountered many different types of Salesperson. 

On the 28th of November I walked into your show room without an appointment in order to view the range of second hand Kia Sportage 's parked on the forecourt. I was introduced to Matt Gatton who took me on two test drives. I found Matt to be polite and courteous. He had a very relaxed and confident manner in car, which made for a refreshing change. He had quite a good knowledge of the bits of kit and the relevant spec on the vehicles we drove. He was not at all pushy and allowed me to test drive the vehicles how I wanted to drive them. At the point of the sale I again found him to be polite and above all professional. 

The following Monday I picked up the car and was introduced to Chris, who was great with facilitating a smooth purchase, especially when met with my grumpy 2 year old tired daughter. He even helped fix the car seat. 

Before walking into your garage I had already decided  that i was going to purchase a kia sportage at some point. I was not particularly concerned on the colour just that it met certain criterias with regards to milage and warranty. 

I found your sales team to be relaxed and friendly. Matt was superb. I had encountered many different types of salesperson up until that point and had not particularly liked any of them (probably a reflection on me) or found them to be good at knowing the vehicles they were selling. 

We are very happy with our our Kia Sportage. I would like you to pass on my thanks to both Matt and Chris for assisting me with the purchase. I could not recommend them both enough. 

Kind regards and Happy Christmas. 

Tom Booker 

Mr T Booker - Email - FLEET , HAMPSHIRE - 11/12/2017

'Very polite team & incredibly helpful'

Just purchased our second car with WEST END GARAGE. Always a pleasure. 

Very polite team & incredibly helpful, very friendly with no pressure on you at all - full marks to all the team there.

Mr Graham Phillips - Google - 07/12/2017