'RELAXED, CONFIDENT, POLITE - ABOVE ALL PROFESSIONAL '
To Whom it may concern,
The week before last I had taken two days off in order to buy a second hand suv to accommodate my growing family. I had already visited other dealerships and test drove numerous makes and models of car and had encountered many different types of Salesperson.
On the 28th of November I walked into your show room without an appointment in order to view the range of second hand Kia Sportage 's parked on the forecourt. I was introduced to Matt Gatton who took me on two test drives. I found Matt to be polite and courteous. He had a very relaxed and confident manner in car, which made for a refreshing change. He had quite a good knowledge of the bits of kit and the relevant spec on the vehicles we drove. He was not at all pushy and allowed me to test drive the vehicles how I wanted to drive them. At the point of the sale I again found him to be polite and above all professional.
The following Monday I picked up the car and was introduced to Chris, who was great with facilitating a smooth purchase, especially when met with my grumpy 2 year old tired daughter. He even helped fix the car seat.
Before walking into your garage I had already decided that i was going to purchase a kia sportage at some point. I was not particularly concerned on the colour just that it met certain criterias with regards to milage and warranty.
I found your sales team to be relaxed and friendly. Matt was superb. I had encountered many different types of salesperson up until that point and had not particularly liked any of them (probably a reflection on me) or found them to be good at knowing the vehicles they were selling.
We are very happy with our our Kia Sportage. I would like you to pass on my thanks to both Matt and Chris for assisting me with the purchase. I could not recommend them both enough.
Kind regards and Happy Christmas.
Mr T Booker - Email - FLEET , HAMPSHIRE - 11/12/2017