WHAT OUR CUSTOMERS SAY

Great Service !

Great Service !

LEE PHILLIPS - Kia Feedback - 06/06/2018

All Really Nice & Helpful & Put Me at Ease

James and the guys at West End Garage were all really nice and helpful and put me at my ease the minute I walked in.

This was my first time buying a new car and I was very nervous but James was really nice and very helpful explaining all of my options and helping me to find the right car within my budget.

James Meadley was the sales person I saw, he was very helpful -  he knew I was nervous and put me at my ease straight away, he explained all of my options answered all of my questions and made the whole process calm and easy,

I would and have recommended James and the garage to anyone who has asked where I bought the car.

100 % Recommended

Betty Wright - Sandhurst , Berkshire - 29/05/2018

Everyone in the dealership is kind, helpful and polite

I was very pleased with the service I received from start to finish. I found the staff to be very polite.

Everyone in the dealership is kind, helpful and polite.

Anonymous - Service Feed back from KIA HQ - 29/05/2018

Co-operative & Supportive

In the 6 years of owning a Kia Ceed SW West End Garage have been co-operative and supportive when work has been due to needed to be done.

Thanks to Matt Gratton who kept us informed all the way through the 6 weeks from ordering to taking delivery of our new car.
Matt from my initial enquiry and looking at the Kia Stonic in the showroom whilst waiting for the service department to MOT and service my C'eed.
10 out of 10.

David Holland - Kia Feedback - 18/05/2018

Absolutely Brilliant , Superb

Having been a customer at West End Garage Kia for many years I think the service I received is absolutely brilliant & purchasing our new Picanto was superb.

Great experience, excellent service & staff.

Matthew Gratton (Sales Trainee) was very polite & enthusiastic and made us feel at ease.

Mr N. Crawley - Bisley, Surrey - 11/05/2018

Service is TOP CLASS

Afternoon Paul,

Thanks for the mail,

Like clockwork, you guys have delivered again.

The call the few days before as a reminder to confirm my car was coming in for a service, the call to tell me that my car was ready. The after sales service from you and West End is way above the 10 score.

Shame I didn’t buy my car from West End to start with, your service is top class even when speaking to the sales side too.   

Regards

Miles

Miles McWilliams - Email - 07/05/2018

"We Receive All Round Excellent Service"

We receive all round excellent service from Andrew MacDonald and the team at West End Garage.

Adrian McEwen - Email - 26/04/2018

We both LOVE the car

Dear  Will

We would both like to thank you for making the purchase of the new car a pleasure.  

It was a pleasure to deal with such a professional team & as for delivering in the snow on the 1st of March, Service with a capital "S".

We both love the car, not yet mastered all the tech!

Thanks Again,

David & Christine Gilbert

David & Christine Gilbert - Wokingham, Berkshire - 11/04/2018

Outstanding Service - Going Above & Beyond

Outstanding service from all the guys at  West End Garage Kia .

Going above and beyond to get me what I needed.

100% Recommended

Anonymous - Kia Head Office - FEED BACK EMAIL - 24/3/2018 - 30/03/2018

"James Meadley was excellent"

James Meadley was excellent.

Very friendly, knowledgeable and was really helpful in advising on the options I had.

It was great dealing with James.  Really helpful and made the whole process easy.

Matthew Perkins - New Kia Sportage - March 2018 - 30/03/2018

ABSOLUTELY BRILLIANT !

I dealt with James Medley in West End Garage. He was absolutely brilliant.

The level of customer service was fantastic as nothing was ever too much trouble for him and he made me feel like he really cared about me and the product he was selling.

Please make sure both he and his manager are aware of what a brilliant job he did. I have, and will continue, to refer him to other people.

The overall experience was ABSOLUTELY BRILLIANT. 

Nathalie Nield - New Kia Customer - 30/03/2018

No Hard Sell- Awesome Customer Service

Hello

I picked up my new car (new to me) today.  I just wanted to pass on my thanks to Chris Gregg. I have owned Fiestas since I was 17 yrs old.  Unfortunately I am no longer 17 yrs old but I do have some car buying experience. 

I was taken to the Kia garage by my long suffering husband who wanted me to look at a different car when my 10 yr old fiesta was due for replacement.  Chris showed me a kia rio 3 and took me for a test drive.  I was impressed with his customer service which exceeded that provided by the Ford dealer by a country mile.  I did not get any hard sell which would have sent me running for the hills.  Proper customer service and a passion to do the right thing moved me from Ford to Kia.

Your customer service was awesome and I bought the kia rio.  Maybe it helped that it is my favourite colour but I am not that transparent. Your customer service won the day and I am now the  proud owner of a Rio.

Can you please ensure my thanks are passed onto Chris and that he is given the credit for moving a die hard Fiesta owner to Kia.

Charlotte Parker - Bracknell, Berkshire - 22/03/2018

'Congratulations to your magnificient Team'

Dear Damian

If my second Venga is as good as my first then it is congratulations to you and your magnificient team.

- Thank You -

May your success continue !

Regards

Alan Bell

Alan Bell - Thank You Card - 09/03/2018

"CHARMING, POLITE AND VERY EFFICIENT"

To The Manager:

Dear Sir,

RE: Kia Picanto. (Reg RX64 PYG)

We bought the above car from your garage on 18/02/2018. The young salesman, Matthew Gratton, who dealt with us, was Charming, Polite and very efficient.

At no time did we feel we were under pressure to buy the above car.

We were recommended to go to your garage, we are very pleased that we did so.

Yours Sincerely,

Tony & Patricia Poulter

Tony and Patricia Poulter - Twickenham - 28/02/2018

"Absolutely wonderful sales experience from James"

Absolutely wonderful sales experience from James.

Highly recommend him to everyone.

Lisa Munsey - New Motability Customer - 25/02/2018

'Great Car - Everything explained simply & in a straightforward manner'

Great car and sales personnel

Chris Gregg has provided great knowledge and is easy going. You don’t feel pressured in anyway and everything is explained simply and in a straightforward manner.

Jennifer Carr - New Customer - 22/02/2018

"Couldn't have asked for more "

West End Garage give great customer service. This is my 3rd purchase. My new Stonic is really great to drive and in my opinion great value for money too!

Friendly helpful staff. They explained detail of every stage of the process. Very high standard of customer service.

Jakub, did a very good job for me. I understand he was new to the team it didn't show. He did his best to make sure I had the right deal and that everything about the purchase and exchange process ran smoothly.

Couldn't have asked for more.

Mr A. Ellis - Staines, Middlesex - Kia Feedback - 13/02/2018

THANK YOU ~ THANK YOU ~ THANK YOU

Dear Will,

Just to say Thank You for the way we were dealt with buying our new car.

Nothing was too much trouble.

We are very pleased with the car. Once again, thank you to you and the staff at the garage and showroom.  

All the Best

Carole and Dave Franklin

Mr and Mrs Franklin - CARD - Ascot, Berks - 08/02/2018

" Free Wifi was a bonus - Thank You "

Efficient, friendly & kept me informed of how the MOT test was progressing as I waited.

The free Wi Fi was a bonus.  Thank you.

R. Asif - MOT Test While You Wait - 06/02/2018

- the help is wonderful & I could not ask for more

I have been at West End Garage now for a number of years and never once have I had reason to complain, just the reverse, I have always been completely satisfied, with both the service and the attitude of the personnel.

I could nor would I recommend any one in particular, they are all of the same mould, I am disabled, the help that I get is wonderful, and could not ask for more.

Keep it up.

Colin Sargeant

Colin Sargeant - Lower Earley , Berks - 06/02/2018