Excellent service and customer care. James Meadley has been my immediate contact this time and was very thorough with everything.
I have also dealt with Andy Simpson in the past who was excellent.
I have to say,as somebody who is not naturally interested in the car trade, that I feel so welcome anytime I attend the West End showroom.
I would also like to mention the young lady on the switchboard( sadly cannot recall her name) who has a warm and friendly nature,and is a stand out credit to your company.
Firstly, thank you for finding my lovely car, and especially your help and guidance with the purchase.
Your service was first class, and we know if there is a problem/advice we can always contact you.
We love the car, just waiting until Thursday when we can go for a good run..
We are certainly glad that we decided on the Picanto 3 and not the 2.
Thank you once again.
Kind regards, and have a lovely Christmas.
Excellent Customer Service from James Meadley at West End Kia
Car collected, serviced cleaned and washed and returned to me at the time advised. Have used this dealership for 20 years and recommended to many.
We have always recommended westend garage because everyone is so welcoming. Tor the salesman was brilliant, friendly and explained everything clearly, I feel I can call him anytime if I have a problem. Tor was always happy and smiling offered coffee straight away, and did everything to make us feel welcome and comfortable under the circumstances of covid.
Great service from the friendly reminder to book in for service, to reception, greeting & check-in, thorough service including optional extras, car valeting and courteous phone comms from Basil in Service Dept. Couldn't ask for more! Great job! I'm a longtime customer on my 4th Kia supplied and serviced by West End Garage. Rarely been disappointed with any level of service and they genuinely care and look after their customers.
KINDNESS AND PROFESSIONALISM
Kia - West End Garage Sales Team
Thank you for all your kindness and professionalism during our process of trading in our VW and purchasing
a stunning Kia Sportage! We appreciated all concerned and with a special mention to James Meadley and Kia 'Genius' Jenna. Needless to say we have already recommended 'West End Garage' to friends, family and colleagues.
Heather & Nick Parsons
They are 100% the best place I've ever bought cars from.
Everything within the dealership was relaxing from all sides, The Salesman Chris was exceptional from start to finish! Nothing was too much. Ive seen Chris in the dealership for many years and West End Garage have done well to keep hold of a great asset in him.
I hope to see many more years of him and hopefully purchase more in the future.
Dont change West End Garage and dont lose Chris. Many thanks all again!
Thanks for your email.
We were delighted to receive back a clean car delivered by a very friendly gentleman. The service from your garage and team is never short of top-notch.
Please pass our thanks to everyone.
John and Shirley
From start to finish I found all the team very helpful, they were extremely friendly and very professional. I did not feel pressured at any time and I was guided through the procedure with ease.
Thank you to all the team.
I would like to mention Nigel Taylor who gave me a fantastic experience. From start to finish Nigel guided me through all the relevant paper work carefully explaining all the details so I would understand as this was my first time buying a new car.
So a big thank you Nigel.
Friendly, open and honest service with no feeling of pressure to order. Excellent product knowledge and recognition of me as a returning customer. One point removed as had to chase to find out what was happening after lockdown announced.
The Simplicity and ease of dealing with them all at West End Garage Kia - have already recommended them on to someone already.
As a woman shopping and looking at all different cars and brands I was put at ease immediately and throughout. I had done my research and they answered all my questions. I appreciated the time they took to make it easy, affordable and not too much to-ing and frowing back and forth.
I had already made an appointment in the afternoon to test drive but my mobile was playing up so I couldn't listen to their voice message confirming the time. I popped in far earlier in the day on the off chance and to confirm the time and they quite happily squeezed me in there and then and also kept the appointment I originally made to come back with more questions and my husband.
Will and Chris were exceptional and down to earth. They were very friendly to deal with and allowed me to keep an eye on the screen at the England rugby score in the showroom whilst dealing with all my questions! So I never felt they were pushing me for a sale at all.
Jason Wood was fantastic, courteous and polite throughout the Sales process. Jenna did an astonishingly good talk through the car controls. Both were exemplary. Zero pressure and every possible help that could be offered, was provided.
Excellent service as usual. Have been using West End garage since 2010 and always had excellent services.
The sales executive Nigel Taylor made my buying experience
And the young lady at reception (name unknown) was
Most courteous and helpful.
During a very difficult time (pandemic) firstly, I was made to feel safe through the whole process as all protocols were strictly adhered to.
The buying and hand over experience was enjoyable and seamless.
I also had regular updates and quick response to questions
From all staff
James meadley did an excellent job helping me select the right car for me. Also communicated all the key attributes.
We are very pleased with the Excellent service we always receive, and the attention to detail by all The staff. The entire are extremely courteous, helpful and friendly and outstanding
ALWAYS RECEIVE EXCELLENT SERVICE FROM THE TEAM AT WEST END
I always receive excellent service from the team at west end with a friendly welcome from both the sales team and the guys on the service desk. This is the reason I travel from Romsey although there are nearer Kia dealerships. Any problems with the car are always explained.
I have already recommended friends.
10 out of 10
As always, excellent service from West End KIA Garage. Thank you.
The car is also running well
I ALWAYS RECOMMEND WEST END GARAGE
Excellent service, efficient and professional staff.
I always recommend WEST END GARAGE.
I find the staff all very helpful and nothing too much trouble. You take the stress out of visiting the garage.
We used the car for the first time since the service this afternoon.
Everything is fine and we greatly appreciate the pick-up service, the care of your service team and the courtesy and appearance of the pick-up drivers
For Mrs. G.M. Godsland
SMOOTH FROM START TO FINISH. PLEASANT EXPERIENCE.
Dealt with Andy who I met 6 years ago when I financed my first KIA. He's always an absolute star.
THANK YOU KIA ONCE AGAIN FOR FABULOUS SERVICE
Thank you Kia once again for fabulous service and my new fabulous whip.
Travelling in style.
Good morning Paul,
Thank you for your concern very much appreciated.
I will be using the car later today, and feel sure it is in perfect condition.
The service received from you is always first class, and expect no difference this time.
To collect and return was exceptional, as explained we only have the one car now, which made it difficult for me at this time.
Keep safe all of you,
Both myself and my wife walked into the dealership and we were met by kind people to help guide us through the process. We were shopping around for a new car but were not fixed on any particular model or make. After speaking to Jason we looked at the cars. I was taken back by the quality of the Kia's. I would not normally have gone down this route as all the cars I have owned in the past have been mostly German.
We kept looking and after finding a blue one (Kia Sportage 1.6CRDi (134bhp) GT-Line S 48V ISG Station Wagon 5d 1598cc DCT) it ticked all the boxes for me and I was extremely impressed.
Everything flowed so well during our visit both myself and my lovely wife decided on the way home that this was the one. After getting home we put the deposit down that day and the rest as one says is history. To sum up the quality and caring nature of all the staff at the woking branch and I must mention some names but would include Ellie on reception who is amazing, Jason as mentioned, Will for helping us and lets not forget Jenna who showed us around the entire car which was super helpful. The cars are excellent as well but it was the people that did it. So good not to have pushy sales folk in your garage we really appreciated that. Thank you to all of you for helping guide us through the decision making from model of car through to which various insurance covers we should take out (service pack/GAP insurance etc).
We have had the car just over a wk and so far so good. What's my favourite option, it has to be the heated steering wheel (I know I know I get cold hands alright!!)
I would like to mention a few names.
Ellie, very kind with an excellent phone manner, she is really helpful and patient. She cares about the customers and I can see very much why she is front of house so to speak as the first point of call when people phone in. Thank you Ellie for your help!
Jason and Will for all the dealings with and around the car from make/model to spec and costs. Thanks both, good job and appreciate it.
Jenna, to you too for driving the car out of the showroom (might need to get those doors looked at by the way as they were indeed hard to open!) and for taking us around the entire car. We learnt lots and it made the transition much easier into the car. Thank you for your help there.
Make you feel important to them as their customer and offer very competitive deals. Chris Gregg, always greets you with a smile, handshake and makes you feel important to him as a customer. Any questions my wife and I had about the new car were dealt with efficiently and any future problems he would happy for us to give him a call.
Top class service from Will, Chris and the team from start to finish.
Kept updated due to lock down.
Very friendly team whom make the process enjoyable.
I’m a 1st time Kia owner.
I had a problem with my handbrake button – From booking the appointment to collecting my car, I have had nothing but the best customer experience. Even the car got an unexpected clean !
Huge thanks from a Very happy, Very satisfied, and seriously impressed customer.
We would 100% recommend the dealership. Tork was very patient, knowledgeable and at no time did we feel pressured. The whole experience was excellent. Tork Butt was excellent. Friendly, professional, knowledgeable and patient.
Due to current COVID-19 pandemic restrictions customer service was justifiably limited but I was given the dealer's best possible service under the circumstances. I have purchased several new Kia cars from the West End dealership over several years and all transactions have been processed by the same salesman [and now sales manager... Andy Simpson]. All purchases have been excellent 'experiences'. Andy Simpson [Sales Manager] deserves to be 'recognised' for providing an excellent 'all-round' sales experience. He is a very competent and knowledgeable salesman who is prepared to spend time and listen carefully to the customer's requirements. For me it is Andy Simpson's competence that will ensure I return for future car purchases
Everyone we met especially Nigel were absolutely brilliant. The latter part of our experience was rushed because of the coronavirus situation, and we cannot use the car as we would have done.But we were given a no to ring if we needed help and when life is back to normal we will return for some questions that we have.
Welcoming service, very happy with addressing all my queries, in person or by email. Chris Gregg - thank you for all your help answering all my questions
Dear Mr Johnson
Thank you for your email today.
I was so impressed with the service I received this week. My car was picked up from my house, serviced, washed and cleaned and returned to me all within the space of a few hours. I never cease to be amazed by the wonderful service I always receive from West End Garage.
PLEASURE TO DEAL WITH! THEY ARE ALWAYS HELPFUL, PROFESSIONAL & PRO-ACTIVE. GREAT TEAM.
Brilliant staff. Helpful and very efficient. Tor from west end garage was exceptional with his service. Made you feel welcome and remained in constant contact especially during such a tough time
Leon was extremely helpful but not at all pushy. He explained everything clearly from the beginning. He was very approachable and friendly. Felt like Id known him for years
VERY PERSONAL SERVICE - GOOD FAMILY FEELING
Good customer service, very personal service and no hard sell. Good family feeling.
Excellent service from first initial visit to date.
James Meadley was very helpful from the beginning without pressurising us. Nothing was too much trouble.
EXCELLENT FRIENDLY EXPERIENCE AS USUAL
Excellent, friendly experience...as usual .
Always made to feel like a valued customer.
Friendly, welcoming staff. All staff were excellent..from reception to sales etc
Amazing service - car picked up and returned early, clean and the gentleman who picked up was delightful. Always nice! Everyone I have spoken to there is so lovely and helpful. Quick and efficient and I don’t think I’d get that service anywhere else nearby.
The salesman Andrew MacDonald was extremely professional and nothing was to much trouble. The whole experience was amazing the sale executive Andrew MacDonald was professional and nothing was to much trouble I would differently recommend this dealership.
WE ARE VERY HAPPY CUSTOMERS :-)
The service given on Wednesday can not be rated as a 9 or 10 as it was clearly an 11!!!!
Many many thanks --- all went really well and we are very happy customers.
See you next year.
WOULD NOT HESITATE TO RECOMMEND YOU TO FRIENDS & FAMILY
Dear Mr Dunne,
Yesterday my wife and I ordered the Kia Niro EV from your garage.We were privileged to have Shelley Matthewman as our sales executive in the process of test driving and viewing our chosen car. Shelley was most professional in her attitude towards us and has great people skills which I am sure you are aware of.
Her enthusiasm is second to none and we are assured that we will be kept up to date re build time and delivery in the coming months. We wish West End Garage much success and would not hesitate to recommend you to friends and family.
Chris and Terry.
Thank you, Paul, for your e-mail. My husband and I are delighted with the service you and your team provide. Having the MOT plus service was so easy , especially as you were able to pick up the car from our home, to return it later all beautifully serviced, cleaned and sanitised.
We would , without doubt offer you 10 for all tick-box points. I have recently filled in the survey and made sure that you received the highest points possible - plus that we would highly recommend you to friends.
Keep well, keep safe
Extremely helpful sales personnel - providing information and keeping in contact during lockdown. Jason Fowler - providing an excellent initial introduction to the Niro range with follow-up assistance during purchase.
Jason Wood sales executive from the initial contact relating to the purchase of an ex demo vehicle he listened to our requirements and put forward a very compelling case to purchase new. What a fantastic choice we made both from the dealership to the vehicle we purchased.
We would like to thank and post a POSITIVE feedback on Jason, Chris and the Manager at West End Garage who made our car purchase a trouble free experience. Nothing was too much trouble and we can see why your feedbacks are so positive. You get 120% from us and we would recommend your garage/team to anyone. Its a rare quality of service in this day and age. Well done!!!
Martin & Debbie Culter
Always brilliant service from Chris Gregg and the rest of the team, an absolute pleasure doing business with them.
And of course I love my Niro
Good afternoon Paul
The service was excellent as always , includes collection and delivery staff, many thanks to them both.
Car wash was a lovely gesture.
Have always been happy with all of your staff.
It is sadness that my two cars will being coming back to you soon , this is regarding Chris Gregg and Tork enabling me to purchase a new stonic.
The new car will have a 3 year service schedule, so it will be great for me in the future knowing the service will be in good hands.
Great service and really pleased with the car. The garage is also very conveniently located - we had a 30 minute drive to most other competitor dealerships (compared to under 10mins for Kia). Torkel Butt - really excellent service from start to finish. Especially given we had 2 lockdowns between starting our research and collecting the car making the process even more challenging. Really nice to meet a car sales man who knew his stuff but was not just after the hard sell. I wouldn’t hesitate to recommend him.
West End Garage Woking are in my mind the best Kia dealer in my area and I would not go elsewhere. There staff are exemplary. And the service and staff at West End Garage are knowledgable, friendly and helpful.
We came to pick up our lovely new Sportage last week and would like to thank you for your excellent service. Tork was brilliant. He is smart, efficient and extremely pleasant. A real pleasure to deal with. It was so great to have someone like him to deal with and make everything easy. We will certainly recommend your garage to our friends.
SERVICE & ATTENTION SECOND TO NONE
100 percent recommended - Because of the courteous and professional way in which all matters were dealt with during the buying process, from the initial ordering to the final delivery and hand over.
The service and attention that I heave experienced from West End Garage was second to none, and I would happily buy from them again. In addition, I would certainly recommend this dealership to any friends and colleague who are considering buying a new car.
The salesman Matthew Gratton went out of his way to be helpful at all times, and he was very knowledgeable when it came to explaining the electronics and workings of the car during the hand over process.
Jason clearly knows his stuff and couldn't have made the experience of buying a car from Kia more easier or enjoyable. His knowledge of the product was first class and made the process very smooth. Even coming in to work on his day off to finish the job on collection day. I would certainly buy a car from him again. Jason Fowler Obviously very experienced. Very friendly and easy to get on with. He pretty much sold us a car before we'd decided which car we wanted. We felt like he couldn't do enough for us and nothing was too much of a chore. We ended up buying two cars!
Chris at West End Garage was friendly, courteous, informative, knowledgeable & was very pleased to give a good deal. Chris made the whole process run smoothly & efficiently from start to finish. Highly commendable.
Chris Gregg, gave us all the answers we needed, even stopped the traffic in pouring rain, to get us on the road!
I was recommended to the garage because of the service my friend has received and I would definitely recommend to my family and friends. I called the garage during lockdown as couldn’t go to the garage I dealt with Chris Gregg and he was so helpful and found the exact car I was looking for and made the whole experience seamless front start to finish I’m very pleased with the service I received and the car of course. I dealt with Chris for the purchase of my car as it was lockdown it was all done over the phone until point of pick up but I spoke to Chris about what I was looking for and he went through everything he could do for me and managed to find my car straight away, I had to wait for delivery of course but Chris kept in touch to let me know the progress being made and arranged pick up as soon as was able to do.
The day came to collect my car and having not met Chris in person he made the whole process very smooth and explained everything thoroughly from the paperwork to the gap insurance the customer service I received was of a very high standard so would like Chris to be recognised for this.
HAVE RECOMMENDED TO MANY OF MY FRIENDS WHO HAVE ALSO DECIDED TO GO KIA!
WEST END GARAGE - Prompt, pleasant, polite and efficient service.
I have been pleased with my cars and have recommended to many of my friends of whom many have decided to 'Go Kia' !
Very happy with the way I was treated, very friendly staff. made buying anew car easy.
FIRST CLASS EFFICIENT SERVICE
First class efficient customer service.
I have been a customer for many years and I have always received first class service.
I have been a customer at West End Garage for a number of years now and the service I receive from them is outstanding.
I HOPE WE MEET AGAIN WHEN THE TIME COMES FOR UPGRADING TO ANOTHER KIA!
I would like to say a big "thank you" for all your kind and able assistance during the recent purchase of my Kia Sportage. Your attitude, knowledge and friendly co-operation made the experience most pleasant and showed West End Garage in a very positive light. I'm sure you will be deservedly successful in your relatively new career.
Milly and I had a good journey home and after having used the car a little more I find that it exceeds my high expectations.
I hope we will meet again when the time comes for upgrading to another Kia!
With very best wishes.
The personnel were very professional and friendly and knew their product well, All the information and advice we were given was spot on . We did not experience any problems during the whole process.
We were more than satisfied with Jason who was prepared to spend as much tIme as needed to ensure we were happy with the car we were buying
They are brilliant, the team are all lovely and total professionals. Andrew and Damien are very friendly professional and treat you like royalty
SERVICE DESK VERY HELPFUL. SERVICE COMPLETED VERY QUICKLY.
Would like to thank Jason wood for all his help and convincing me that sticking with kia was the best idea. I was going to buy a discovery and with Jason's knowledge and advice I believe I made the correct choice with Jason helping us every step of the way. The whole process was extremely easy and the service was second to none
Just to say thanks to you and your staff for the excellent service I have always had and would always give 10/10 for the any survey sent and a special thanks to the 2 Gentleman who came to pick up my car as it wouldn’t start due to lack of use during the lockdown.
Thank You to All
Friendly and helpful staff. Lovely show room environment. No pushy sales.
Made buying my car a lovely experience. The service staff are the same.
Chris and also the Sales Manager & All of the staff are always friendly.
It’s a nice ‘family’ atmosphere both in sales and service. I wouldn’t go anywhere else.
Will has always treated us so respectfully and informed us of every step in purchasing the car. Nothing is ever too much trouble for him. He is a great asset to your company.
I've had Kia's Sportages from West End Garage since 2012 and through all the Sportage's Chris has been very helpful and I've always come back due to his exceptional service. Many thanks,
Will (Sales Manager), customer focused, extremely friendly and most supportive.
We will be back !
Best Kia Dealership in the area and express the best features of the Kia brand. Always pay attention to detail and provide a good customer service. Andy Simpson has been our key contact at Kia for many years and both my wife and I have cars supplied by him. Always willing to help and go that extra mile to ensure we are completely satisfied both with the vehicle and follow-up service.
Jason was great, I have a mobility car he gave us all the information we needed regarding how it worked and I part exchanged with my previous kia gave me a good and fair price for that.
Even my dad was impressed with the service and that's saying something!!!
HAVE PURCHASED 5 CARS OVER THE YEARS
We have found all the staff polite and helpful.
We are long term customers at West End Garage and have purchased 5 cars over the years and are very pleased to see that Andy Simpson has returned, he has always been very helpful and is very knowledgeable, he is a valuable asset to West End Garage, thanks for all your help Andy!
I have always found the staff at KIA West End Garage to be extremely helpfull. Jason was very helpful and kept in regular contact. Andy was also very helpful.
Great service, Nigel Taylor was the salesperson and was very professional
THE PROCESS FROM START TO FINISH HAS BEEN SMOOTH & PROFESSIONAL
Thank you for all your help with buying Pickle - That's what we have called the Picanto!
You have been a star! No pressure on us to buy & the process from start to finish has been smooth & professional
Thank you, & here's to you selling another 1,000 Kia's.
Jayne Duddy & Lisa Barnett x
Really good dealership with helpful knowledgeable employees. The car salesman Chris gregg has sold me two cars now and he always works tirelessly to get exactly what I want with excellent customer service and advice on how to get the best fit car for what is affordable to me.
FANTASTIC PERSONAL SERVICE, HOW A DEALERSHIP SHOULD BE RUN.
Excellent personal attention. Tor was the salesman, he programmed both my phone and radio to the stations that I requested also offered tea or coffee when I first arrived.
Due to Covid restrictions everything was completed at a safe distance.
THE TEAM AT WEST END GARAGE WERE EXCELLENT FROM START TO FINISH
I have recommended west end to 3 friends who have all brought cars from the garage. Nigel helped us all the way through the process and explained everything to us. This is the 4th sportage we have brought from West End.
In 2014 I was near to the garage when my previous vehicle, a VW developed a problem and I called in asking for assistance. I was so pleased with the help and advice I received it led to my purchase of a brand new Kia Ceed. Over the last 6 years I have always had excellent service and nothing is too much trouble. In the current crisis I am on age grounds clinically vulnerable so arranged to use 'collect and return' for the first time. I was most impressed as the whole process went very smoothly and it was provided free of charge whereas I was expecting to incur a cost.
Great service by Chris Gregg once again. such a lovely salesman and my 3rd time dealing with him.