West End Garage aims to provide the highest customer service which meets our customers needs. We believe we achieve this majority of the time however if you are not satisfied with the service you have received, please let us know.

 

If you are unhappy with the product service, you have received please report your complaint to the departmental manager:

 

If you are unhappy with a member of staff, please report your complaint to the Operations Director:

 

All written complaints will be logged, and you will receive an initial response within 3 business days. Our aim is to investigate your complaint properly and give you a reply within 10 business days detailing how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If you have a Complaint regarding insurance activities?

If your complaint relates to Insurance, then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

Telephone - 01452 671 560

Email ;  complaints@automotive-compliance.co.uk

If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk